FAQ
Here you'll find some of the frequently asked questions that we get! If something isn't here, just open up a chat here, or shoot us a text at 833-389-9756.
Frequently asked questions
When you add your first hour, hit add to cart, then hit continue browsing. Go back and grab the next hour and add it to cart also. Then when you go to the checkout screen, it should show both hours.
Yes! If no one has booked the time after you, you can extend your time by the hour or by the minute.
Yes, you can book a room even if you don't meet the minimum group size. Just book it for the minimum required.
Yep! ​The website updates booking availability in real time for Rooms One, Two, and Three. The "Private Party" reservations do not check the room availability, so that needs to be coordinated with Ace. Email, text, or call him first.
We now have bones available on the website! The skulls you earn in person could not be used on the website unfortunately, so we created a separate system to ensure you early bookers got the same rewards! You can still earn and use skulls in person, but now you can also save on all your reservations! Just head to the loyalty screen.
Yes indeed! ​The bill can be split multiple ways right on the terminal if you are paying in person.
We have discounts for military and first responders (law enforcement, firefighters, and EMS). In person, just let Ace or Kitty know and show them your ID and they'll add it. For online reservations, text your corresponding ID for the discount code, or just let Kitty or Ace know in person when you show up for your reservation and they'll add the amount of skulls you would have saved to your rewards account.
No, using YouTube for karaoke is not legal and can result in fines. YouTube lacks the licensing rights for business use, and many songs are illegally uploaded.
No, you cannot bring your own music due to licensing rights required for public business settings.
Not yet. We may have one for the business that you can rent rooms on down the road. There is an app called EvoClub User that we use to request new songs. There's info on our Instagram (@thatoneplacefresno) of how to use that free app. Eventually you'll also be able to use that app to search our catalogue, but not at the moment.
If your friend throws up, there will be a $50 fee in rooms one and two, and a $100 fee in room three.
High school-aged minors can visit alone if their parents accept liability for any damages. Elementary-aged minors must be accompanied by an adult.
If you cannot make a reservation and you let us know more than 24 hours in advance, we can change the time if it is available, save it for a future date for you (store credit), or refund it. Under 24 hours and up to one hour before the booking, we can only do store credit.
If you are a little late, it is not guaranteed that you'll get your full time, but we will if we can. Once the booking time passes, we cannot refund the time since we blocked the room for that time for you or you and your group.
