FAQ

No, but booking ahead is strongly recommended! You’re welcome to walk in, but we can’t guarantee the room size your group needs. You can book online or in person.

Want to sing longer? Just add your first hour to the cart, hit 'Continue Browsing' to grab more hours, and then check out to lock in your extended karaoke fun!

We do not take payment over the phone or via text, so reservations will need to be made here on the website, or in person.

You bet! Our website updates room availability in real time for Rooms One, Two, and Three. For "Private Party" reservations, just coordinate with Ace via email, text, or call first.

It’s a discounted option for booking all three of our karaoke rooms! You get all three rooms for up to 26 people. You are allowed to bring a folding table to put in the hallway for food or gifts or whatnot. If you book at least two hours, the outside food fee is waived. You can bring decorations (pre-cleared) and get thirty min prior to put them up. We also close to the public for the duration. These bookings need to be coordinated with Ace or Kitty.

Cancel at least 24 hours ahead and you’ll get a full refund! If you cancel less than 24 hours but at least 1 hour before your booking, you can get store credit or move to another open time. Cancellations made less than 1 hour before your booking aren’t eligible for a refund or store credit.

No worries—your room stays yours because you already paid! You just lose some of your karaoke time. If the person who made the booking is running late but wants the rest of the group to start, text 833-389-9756 or call 559-412-8621 to let us know. In most cases, your group can’t start without the name on the reservation present, so contact us right away!

No, you can book a karaoke room at That One Place even if your group doesn't meet the minimum group size for that room. Just book it for the minimum required.

You can use Bones on the website now! Your in-person Skulls still work in person, but they don’t transfer to online bookings. Open the loyalty screen to save on your reservation!

Absolutely! You can split the bill multiple ways right at the terminal when paying in person. Easy peasy!

We have in person discounts for military and first responders (law enforcement, firefighters, and EMS). When here in person, just let Ace or Kitty know and show them your ID and they'll add it. For online reservations, you can just let Kitty or Ace know when you show up for your reservation and they'll add the amount of skulls or bones you would have saved to your rewards account.

No, you can’t bring your own music. We use licensed music for a public business setting, so you’ll need to choose from our system.

If your friend throws up, there will be a $50 fee in rooms one and two, and a $100 fee in room three.

If you’re in high school, you can visit on your own as long as your parent or guardian accepts liability for any damages! If you’re in elementary school, you need an adult with you.

Though our library is pretty extensive at 81k songs, you are bound to find a few we don't have. We have a request board here, and we'd love you to add songs to it on your way out! We send them in to the vendor of the system we subscribe to for our music (Studio Evolution ~ EvoBox), and if the songs are popular enough to add to the international system, they get the rights to them, record them, and add them to the system. We get new batches of songs every few weeks.

Sadly, no. You are welcome to text us to see if we have certain songs, and when we have time to search the system for you we'll let you know, or add them to the request list if we don't have it. Often easier just to search once you're here, and you can pop out of your room to add songs to the list if you come across some you want that we don't have. I will say that often folks can't find songs because the system is very specific. For example, if you type "Choosi", Choosin' Texas will be your top choice, but if you search for "Choosing" it won't show up. If the song is a single word and you add a space after it when searching, it may not pop up at all either. If you want to double check a song you can't find, just pop out of your room and Ace or Kitty will try to help you find it! :)

Glitter is an absolute nightmare to get off the couches, and floor. We implore you to reconsider if you have glitter on you, or on your clothes. It is entirely possible to get turned away if you have it. We do not want to do that, but it can take days or weeks to get most of that glitter off. Pretty much for sure turned away if you were headed to room three since getting it out of the boneless couches leads directly to Ace needing therapy. Sorry! :/

This can be tricky! Don't feel bad if you are having trouble. Best way is to make sure the search bar says "Search All", and search for the song title. Check the spelling of the exact song title (we often leave out words such as "The" when thinking of the titles), and search for as little as possible keeping an eye on the screen to see if it pops up. These songs are sometimes listed under the show or movie title, and sometimes under a specific singer/actor/actress of that song.

Yes. We cannot start a booking until the named person on the reservation has arrived. However, things happen! If you are going to be late text us and let us know to let your guests in. Just give us a name of one or more of them. If you are making the booking for someone else, just put their name in the booking name box, or the note box when placing the reservation.